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COVID-19 Guidance

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Our booking promise - last updated 25th March 2020

We are a small family-owned and managed establishment who rely on being able to accept and welcome guests all year, to enjoy our facilities and location here in beautiful Devon.  Our fixed overheads here are very high and we are in worrying times for our business.  We understand that this is an unsettling time for all our customers and would like to reassure you that we will continue to operate within Government guidelines.

Following the Prime Minster's announcement on Monday 23rd March 2020, we are not accepting reservations from new guests, for stays from 25th March 2020 until the end of April 2020 and we will comply with any further restrictions.

We are constantly reviewing the latest guidelines and we do have options for those customers who may decide they do not wish to travel after 30th April 2020:

  • For any holidays booked directly with Treaslake Farm & Holiday Cottages that are due to start on or before 30th April 2020 we will honour a credit note to the value of the current holiday.  This must be used within 12 months. If the chosen holiday is more expensive, the balance must be settled within the normal 6 week period prior to travel condition.  This decision must be taken 48 hours prior to the holiday start date in 2020 and must be communicated via email to stay@treaslakefarm.co.uk with the new choice of travel clearly indicated.
  • For holiday starting on or after 1st May 2020 we will continue to operate business as usual policy.  We will of course, review our guidelines constantly with any further updated information.

We are ideally located for our customers to follow the latest government guidelines set out and we have many fabulous outdoor rural and coastal walks nearby - dogs are welcomed in all our cottages.

Reassurance in these uncertain times concerning cleanliness cleanliness cleanliness.

In these uncertain times the Housekeeping Team at Treaslake Farm & Holiday Cottages would like to reassure all our guests regarding the cleaning regime that we always undertake throughout our cottages.

Every cottage receives a deep clean in between bookings.  We are continuously reviewing our cleaning routines and have introduced additional further procedures, which include the disinfecting of all hard surfaces, handles, knobs, etc. 

Our indoor pool is checked daily for Chlorine, Ph, and Alkalinity to ensure the chemical disinfection is working and is balanced, and this is all recorded. Communal pool toys and floats have been removed temporarily and all hard surfaces in the pool area, such as the plastic chairs and door handles and external key padlock are being cleaned twice daily.  We ask guests to ensure that they wash their hands before entering the pool area.

All hard surfaces are disinfected in the games room and wendy house twice per day.

 

We, of course, urge all our customers to follow the advice by Public Health England (PHE) includes the following general cold and flu precautions:

  • Wash your hands with soap and water often - regular and thorough hand washing is key to preventing the spread of the virus.
  • Try to avoid close contact with people who are unwell.
  • Clean and disinfect frequently touched objects and surfaces.
  • Do not touch your eyes, nose or mouth.

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