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COVID-19 Guidance

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Our booking promise - last updated 29th June 2020

We are a small family-owned and managed establishment who rely on being able to accept and welcome guests all year, to enjoy our facilities and location here in beautiful Devon.   We understand that this is an unsettling time for all our customers and would like to reassure you that we will continue to operate within Government guidelines.

Self catering accomodation can re-open from 4th July 2020 and we are working hard to prepare our cottages and facilities, in order to be able to safely welcome guests from 10th July 2020.

Following Government guidelines, and working closely with associated trade industries, we have reviewed and updated our risk assesments for our facilities and cottages.  We have completed a Covid 19 - Holiday Let Cleaning Course and have effective and rigourous Covid specific cleaning protocols in place.  

Please see our Our Covid - 19 FAQs.

We are ideally located for our customers to follow the latest government guidelines set out and we have many fabulous outdoor rural and coastal walks nearby - dogs are welcomed in all our cottages.

Reassurance in these uncertain times concerning cleanliness cleanliness cleanliness.

In these uncertain times the Housekeeping Team at Treaslake Farm & Holiday Cottages would like to reassure all our guests regarding the cleaning regime that we always undertake throughout our cottages.

Every cottage receives a deep clean in between bookings and we have in place a rigourous procedure of cleaning and sanitising.  In order to keep cleaning staff safe and enable us to clean as effectively as possible inbetween bookings, we will be requesting guests remove all rubbish from cottages before leaving and also to strip beds and bag up all laundry.  We will only be providing one pillow per bed, guests may choose to bring their own additional pillows.

Cleaning materials, hand sanitiser and disnfectant will be provided in each cottage, for guests to use during their stay.

Swimming pool use

Our indoor pool will be open for guests to use, which will be only one household at any one time, there will be an allocated time per cottage each day, for use in the pool.  We complete daily checks for Chlorine, Ph, and Alkalinity to ensure the chemical disinfection is working and is balanced, and this is all recorded. Communal pool toys and floats, furniture and bath robes have been removed and all hard surfaces in the pool area such as door handles and external key padlock are being cleaned twice daily.  The pool cover will be removed and replaced by us each day and there will be hand sanitiser to use at the entrance to the pool. We are hopeful that the Government guidance will allow us to keep the pool open to guests, however, there maybe restrictions.

Animals

We will not be permitted to allow guests into the enclosures with any of the animals this year.  Guests can feed and interact with the animals from outside their enclosures and there will be hand sanitisers available to use.

Communal play areas

All guests must ensure that they observe social distancing guidelines and ensure children are supervised at all times.  Socks or shoes must be worn on the trampoline and guests from only one household at a time to use the trampoline.  Guests may use the play park, there is hand sanitiser available to use at the entrance and exit.  We will not be allowed to open the wendy house, however, the games room will be available to use, only one household at a time.  There will be a more limited number of games available and we will request that guests use the disinfectant spray before and after use of the table football and table tennis.  We will provide table tennis bats and a ball to each cottage, guests are asked to keep the equipement provided in their cottage when not in use and not to use any other cottage bats and balls.

BBQ area

There will be one BBQ for guests to use - only one household at a time and all equipment to be thoroughly cleaned after use.  BBQ times to be pre-booked, to avoid confusion with other guests - and social distancing to be observed.

We, of course, urge all our customers to follow the advice by Public Health England (PHE) includes the following general cold and flu precautions:

Covid -19

We now have clear Government guidance on the procedure to take, if a guest becomes ill on holiday.  The guest and household should self isolate in the cottage and we will advise the guest to go online and book a test within 24 hours.  Our nearest test centre is in Exeter.   The guest and household should remain in isolation until the test results are received back, which will be within 1-2 days.  If any guest tests positive, they and their household, need to make all reasonable efforts to vacate the cottage immediately, to go home.  It has now been agreed, that the infected guest will be liable for any bookings effected as a result of any delay in leaving the cottage, on receiving a positive test result.

Guests are reminded of Government Covid-19 advice

  • Wash your hands with soap and water often - regular and thorough hand washing is key to preventing the spread of the virus.
  • Try to avoid close contact with people who are unwell.
  • Clean and disinfect frequently touched objects and surfaces.
  • Do not touch your eyes, nose or mouth.

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